Shipping policy
Shipping Policy
Thank you for shopping with Veluvra.
As all of our products are digital downloads, no physical items will be shipped.
Digital Delivery
All purchases are delivered electronically.
Once your payment has been successfully processed, you'll receive instant access to your digital files through the order confirmation page and a download link sent to your email.
Delivery Time
Most orders are available immediately after purchase.
If you don't receive your download email within a few minutes, please check your spam or junk folder before contacting us.
Download Access
Your purchased files can be downloaded at any time from your order confirmation email or your customer account (where applicable).
If you experience any difficulty accessing your files, please contact our support team and we'll be happy to assist.
Lost or Missing Files
If you accidentally lose your files or cannot access your download, please contact us at support@veluvra.com.
We'll verify your purchase and help you regain access to your digital products.
Shipping Charges
As all products are delivered digitally, no shipping charges apply.
Contact Us
If you have any questions regarding your order or need assistance with your download, please contact us:
We aim to respond to all enquiries within 1–2 business days.
Thank you for choosing Veluvra. We hope our digital tools help make your everyday life a little calmer, clearer and more organised.