Refund policy
Refund Policy
Thank you for shopping with Veluvra.
As we sell digital products that are delivered instantly after purchase, please read our Refund Policy carefully before placing your order.
1. Digital Products
All products sold on Veluvra are digital downloads. No physical items will be shipped.
Once your purchase has been completed, your files become available immediately for download and access.
2. Refunds
Due to the nature of digital products, all sales are generally final.
Because digital files can be downloaded and accessed immediately after purchase, we are unable to offer refunds, exchanges or cancellations once an order has been completed.
Please review your order carefully before completing your purchase.
3. Technical Issues
Your satisfaction is important to us.
If you experience any problems accessing your files or believe you have received an incomplete or corrupted download, please contact us within 7 days of your purchase.
We'll be happy to investigate the issue and, where appropriate:
✅ Help you access your files
✅ Provide replacement download links
✅ Supply corrected or updated files if necessary
Our goal is to ensure you receive the product you purchased in working order.
4. Incorrect Purchases
If you accidentally purchase the wrong product, please contact us as soon as possible.
While we cannot guarantee a refund for digital products, we'll always do our best to find a fair solution where possible.
5. Customer Responsibility
Before completing your purchase, please ensure that you have selected the correct product and that it meets your needs.
By placing an order with Veluvra, you acknowledge that you have read and agree to this Refund Policy.
6. Contact Us
If you have any questions or require assistance with your purchase, our support team is here to help.
Customer Support
We aim to respond to all enquiries within 1–2 business days.
Thank you for choosing Veluvra. We truly appreciate your support and hope our digital tools help make your everyday life a little calmer, clearer and more organised.